At Emberscale, we’re committed to protecting your privacy and keeping your data safe.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website to submit CVs/resumes, fill out business enquiry forms, or engage with our services like HR Services, Sales Training Services, Outsourced Sales, Recruitment, SEO Services, and more.
We aim to be transparent and straightforward, so you know exactly what’s happening with your data.
1. Who We Are
Emberscale is a B2B services provider helping UK and US businesses grow through tailored solutions.
We’re the data controller for any personal information you share with us, and you can reach us at privacy@emberscale.com, UK: 020 3432 2025, or US: 888 400 9953. Questions? Just get in touch!
2. What Data We Collect
We collect the following personal information to provide our services:
CVs/Resumes: When you submit a CV/resume via our Recruitment services, we collect details like your name, contact information, work history, education, and skills.
Business Enquiry Forms: When you submit an enquiry form for services like Outsourced Sales or SEO Services, we collect your name, email address, phone number, and details about your business needs.
Website Usage: We may collect anonymised data like IP addresses, browser type, and pages visited via cookies or analytics tools in the future to improve our site (see Section 6).
3. How We Use Your Data
We use your information to:
Process CVs/resumes for recruitment, matching candidates with opportunities by securely sharing them with businesses looking for staff, with your explicit consent.
Respond to business enquiries, provide consultations, and deliver services like Recruitment Services or HR Services and other services we offer.
Improve our website and services through anonymised analytics.
Comply with legal obligations (e.g., GDPR, CCPA) and keep you informed about our services (with your consent).
We won’t use your data for anything unrelated to these purposes, and we’ll never sell it.
4. Legal Basis for Processing
We process your data based on:
Consent: When you submit a CV/resume or enquiry form, you consent to us using it for the stated purpose.
Legitimate Interests: To respond to enquiries and improve our services.
Legal Obligations: To comply with UK (GDPR) and US (CCPA) regulations.
5. How We Share Your Data
We don’t share your personal data with third parties unless:
It’s necessary to provide our services (e.g., securely sharing CVs with employers for Recruitment, with your consent).
Required by law (e.g., regulatory requests).
We use trusted service providers (e.g., CRM or analytics tools) who act as data processors under strict agreements to protect your data.
6. Cookies and Analytics
Our website may use cookies in the future to enhance your experience and analyse site performance. These could include:
Essential cookies for site functionality.
Analytics cookies (e.g., Google Analytics) for anonymised usage data.
You can manage cookie preferences via your browser settings. If we use cookies, we’ll provide a [Cookie Policy] with more details and obtain your consent where required.
7. Data Security
We take data security seriously, using industry-standard measures like encryption and secure servers to protect your CVs, contact details, and other information. We limit access to authorised personnel only and regularly review our practices.
8. Data Retention
CVs/resumes: Kept for up to 2 years unless you request deletion, to match you with future opportunities.
Enquiry form data: Retained for 1 year after our last contact unless you opt for longer engagement or request deletion.
Analytics data: Stored in anonymised form for up to 2 years.
9. Your Rights
Under GDPR (UK) and CCPA (US), you have the right to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Request data portability.
Opt out of marketing (if applicable). To exercise these rights, contact us at privacy@emberscale.com. We’ll respond within 30 days (GDPR) or 45 days (CCPA).
10. International Data Transfers
As we serve UK and US clients, your data may be transferred between these regions. We ensure compliance with GDPR and CCPA through standard contractual clauses and secure processes.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or laws. Check back here for the latest version. Significant changes will be communicated via email or website notice.
12. Contact Us
Got questions about your data? Reach out to us at privacy@emberscale.com, or call UK: 020 3432 2025, or US: 888 400 9953.
We’re here to help!
